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The No.1 Fencing Specialists
Buy online with just a few clicks and receive the order where you want

In our online store you'll find everything you need for fencing and the garden: chainwire fencing, wire mesh, posts and stays, gates, shading net, plastic meshes, accessories, synthetic lawns, sports equipment.

Frequently Asked Questions

Read the most frequently asked questions and their answers.
You will find out how to solve the most common problems and learn more about our services.
If these FAQs are not sufficient to solve your doubts, do not hesitate to contact Customer Support
by  email – help@fenceshop.eu – or give us a call on +39 011 967 3156

Find the answer

Purchase and orders

Delivery methods

Our offers

Fencing installation

Read the answer

Purchase and orders

What does “by the metre” mean?

Sold “by the metre” is the unit of measure that represents the length of the mesh or other product regardless of the height. A number of products in fenceshop have a price expressed by this unit of measure. For example: The cost of a type of mesh 2 metres high and 2 metres long will be calculated by multiplying the unit price by the linear length (2) as the unit price already includes whatever the height of the product might be.

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Purchase and orders

What does “roll” mean?

The "roll" is a unit of measurement that identifies a quantity of meters (always indicated in the product description) of some articles that can be rolled up but can not be sold with a cut per meter, such as some nets and shading. Example: a roll of a net 25 meters long and 2 meters high, will remain a "roll".

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Purchase and orders

What does “each” mean?

A number of products in our shop have a price expressed as “each” regardless of the characteristics of the product itself. For example: A 100 metre reel of tie wire will have a cost expressed as “each” to be intended as per reel. 
Also in the case of a pair or a series of products included in the description will be defined as "each".

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Purchase and orders

Do I have to pay VAT if my address is within an EU member state?

All our prices include vat at 22%. If you are a private individual (without a VAT number) you will receive an invoice with the prices displayed on our online store. If you have a VAT number you may request an invoice before making payment by clicking on the relevant button. Once you have entered all the required details the you will not be charged Italian VAT on your order in compliance with Article 41 of the Italian Legislative Decree n° 331/93. We reserve the right to check that your VAT number is correctly registered and active. If this is not the case, the order will be cancelled and all monies previously paid for the said order reimbursed.

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Purchase and orders

Do I have to pay VAT if my address is within an EU member state?

All our prices include vat at 22%. If you are a private individual (without a VAT number) you will receive an invoice with the prices displayed on our online store. If you have a VAT number you may request an invoice before making payment by clicking on the relevant button. Once you have entered all the required details the you will not be charged Italian VAT on your order in compliance with Article 41 of the Italian Legislative Decree n° 331/93. We reserve the right to check that your VAT number is correctly registered and active. If this is not the case, the order will be cancelled and all monies previously paid for the said order reimbursed.  

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Purchase and orders

Do I have to pay VAT if my address is outside of the EU?

All our prices include vat at 22%. Customers with a shipping address outside Italy and outside the EU zone, with or without a VAT number will be invoiced without Italian VAT pursuant to art. 8 of Presidential Decree 633/72. All goods shipped to non EU customers will be subject to Customs clearance and will include a formal export declaration.

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Purchase and orders

How does the Cash on Delivery work?

If you choose to pay Cash on Delivery you will be required to pay the courier who delivers your goods.

The following conditions apply:

There is an additional charge of € 15 (including VAT) for this service.

Cash on Delivery is only possible for orders that do not exceed € 500 (VAT and shipping included).

Payment in cash only to the courier. No other method of payment will be accepted.

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Purchase and orders

How can I purchase if I have a CIG (Italian public tender code) and CUP (unique Italian Public Project Code)?

This service may only be available in Italy

If you are a public administration or a private company in possession of these codes, please contact us by phone or email to manage your order. We will issue you with a delivery note followed by an electronic invoice through the appropriate portal including VAT if applicable.

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Purchase and orders

Why do some products require a minimum order?

Some of our products carry a minimum order due to either their size and/or cost.

Some of our products, for example, are light weight but occupy a lot of space. A minimum order optimizes packaging and shipping.

Other products are only available to order. Producing these items involves setting up a manufacturing process whether 1 or 5 pieces are to be produced.

Other items are available at such a low cost that a minimum order is necessary to justify the purchase.

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Delivery methods

Why is my order late arriving?

We make every effort to dispatch orders within the stated time. However there are occasions when unexpected delays occur. These may include but are not limited to items being unexpectedly sold out to customers visiting our store, suppliers late in delivering to us, an unexpected courier strike or a delivery error by the courier resulting in your item(s) remaining in a depot or at the very worst becoming lost in the system. Being as we are retailers, delays in deliveries are not necessarily our fault. Should there be a problem with your delivery, please be patient. We will do everything we can to help.

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Delivery methods

How long will it take for the items I ordered to be delivered?

Send fence material, it's not easy ... By its nature, it could be heavy, bulky or voluminous. To try to offer the best possible service, we have dedicated a specific page in the main menu called "shipping methods and costs". Inside you can consult all the various shipping options with the relative delivery times based on the material that you will put in the basket. Please note that Saturday and Sunday are not considered to be working days and are therefore to be excluded from the indicated delivery time.

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Delivery methods

Can I track my order once it has been dispatched?

Send fence material, it's not easy ... By its nature, it could be heavy, bulky or voluminous. To try to offer the best possible service, we have dedicated a specific page in the main menu called "shipping methods and costs". Inside you can consult all the various shipping options with the relative possibility of tracking number based on the material that you will put in the basket.
Please contact us by telephone or email if you experience any unexpected delays, specifying the order number you received by email when we confirmed your order.

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Delivery methods

How much time do I have to collect my items if I have chosen to "click & collect"?

One of the shipping possibilities we offer is to order on line and then collect your goods at our shop. You can come yourself or send a courier. We will prepare your goods and hold them for a maximum of 30 working days. After this date the goods will be returned to our warehouse  and marked as "awaiting further communication from customer". If you have a problem collecting your goods, please contact us. We will do our best to manage your needs.  Make sure the vehicle used to collect your order is big enough. If in doubt, please contact us for information regarding the overall size of your order.

Opening hours: Monday - Friday: 8am - 12am / 2pm - 6pm

Collect address: Rete Plastic S.r.l. Via Venaria 35 Alpignano 10091 Torino (IT).

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Delivery methods

Will the item(s) I ordered be delivered to the floor of my apartment?

Deliveries are made to the ground floor of the specified address. It is entirely up to the discretion of the courier to deliver to any other floor.

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Delivery methods

How much is customs duty?

As customs policies vary by country, Fenceshop cannot anticipate what these charges will be. All customs duty is payable by the purchaser.

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Delivery methods

What do I do if I receive damaged goods?

Though this is a very infrequent occurrence, goods may be damaged in transit.

If the packaging is damaged when the courier delivers your goods, inform the courier and do not accept the delivery. If possible, take a photograph of the damaged packaging and contact our customer services by phone or email.

If the damage is evident once you have removed the packaging, please take a photograph of the damaged goods and contact our customer services by phone or email. 

In both cases we will either accept the goods returned by the courier or arrange to have the damaged goods collected and send you the item again as soon as possible at no extra cost to you.

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Our offers

Do you offer additional discounts on products and/or shipping?

The prices you see in our online store include VAT at 22% and have already been discounted. Special offers are at our discretion and are clearly marked with the word “Special offer”. Registered users can access special promotional discounts generated periodically. Shipping is automatically calculated based on the weight of the goods in your basket and the delivery address. We offer extra discounts on large orders. 
This option is also clearly described inside the store and is automatically activated when the minimum threshold indicated is reached. The final amount due is calculated automaticaly and takes into consideration any special terms.

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Our offers

What is the free gift for orders above € 100?

We offer all our customers a free gift for orders over €100 (excluding taxes and shipping costs). All orders over €100 will receive a free reel of fine binding wire suitable for light DIY projects.

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Our offers

What is Black Friday?

Black Friday is a day dedicated to super promotional discounts which is held on the Friday after the Thanksgiving holiday that takes place in the USA. 

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Our offers

How does Black Friday discount work?

During Black Friday, www.fenceshop.eu offers special promotional discounts to its customers, deals that are not usually available during the rest of the year. It’s possible to apply the discount while checking out, by using the promotional code on the shopping cart.

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Our offers

How do you spread the word of Black Friday promotions?

If you are a registered user, you will receive a reminder by email with the value of the discount and the code to be used. For new or occasional users, we publish the availability of Black Friday promotion on the home pages of our websites.

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Our offers

How does the 5% discount on a second purchase work?

All customers who buy for the first time from Fenceshop and register their details receive a card with a personal code that can only be redeemed once with their order. When a customer makes a second online purchase, the code needs to be entered in the “promotional code” field when finalizing the order to receive a discount of 5%. The code may only be used for orders that exceed €200 and has a validity of 60 days from the shipment date of the first order.

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Our offers

What is the surprise for regular customers?

We value all our customers and reward regular registered customers that have made at least 5 orders, whatever the purchase, with a special reward at our discretion based on the goods ordered. Customers that have generated a high volume of goods ordered are given the opportunity to choose from our rewards the item that they regard to be more suited to their needs.

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Fencing installation

Can I install a fence myself?

Installing a fence isn’t difficult. You don’t need to be very good with your hands and you only need a few simple tools that are easy to get hold of. Take a look at our Tutorials, read the indications carefully and study the photos. The tools you need are listed at the side of each tutorial.

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Fencing installation

How many types of fences are there?

Generally speaking there are three types of fencing: Chain link, electro-welded and panels. Each has different characteristics and relative costs. All the product descriptions on our website include indications as to the most suitable uses.

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Fencing installation

What is a chain link fence?

Chain link in the classic diamond shape loose mesh. This characteristic makes it ideal for installation along particularly irregular landscapes like woodlands. Chain link mesh is also well-suited to level ground and wall installation just like any other mesh. This is a low price mesh but we don’t recommend it if you have large dogs or when creating enclosures for animals in general as it tends to unravel if pulled. Chain link is only available in 25 metre rolls.

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Fencing installation

What is an electro welded fence?

Electro welded mesh is a valid alternative to chain link for installation on level ground or on walls. Its name comes from the fact that each wire is welded to the other to form the mesh. This characteristic limits flexibility but makes it stronger and therefore an ideal solution for animal enclosures. There is a vast range of mesh designs to choose from making it suitable for residential, industrial and agricultural installation. It is mainly sold by the roll but some lines are available by the metre.

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Fencing installation

What is a modular panelled fence?

Panel fencing represents the latest evolution in architectural style. They are modular and come in various widths. Being as they are rigid they are rather difficult to install in areas with an uneven landscape but are great on level terrains and walls. There is a vast range of designs to choose from making them suitable for residential, industrial and agricultural installation.

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Fencing installation

How many posts will I need for my fence?

The distance or spacing between posts doesn’t have a precise rule but bear in mind that the farther apart the posts are the weaker your fence is going to be. We recommend spacing posts at a distance of about 2 metres. Remember that the pointed part of the post is not the part that goes on the ground.

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Fencing installation

What are brace bars and what are their purpose?

The brace bars strengthen the corner posts and the start and end posts so that when you tension the tension wire they don’t lean inwards. Brace bars are fundamental for a strong sturdy fence.

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Fencing installation

How many brace bars will I need for my fence?

Here’s how to calculate how many brace bars you’ll need: 1 brace bar for each starting point (starting point or first post); 2 brace bars for each corner or change in direction (line that deviates even only slightly); 2 brace bars for every interruption (line interrupted by a gate for example).

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Fencing installation

How is the height of the post calculated with regard to the height of the mesh?

To calculate the height of the post first you need to decide if you are going to install your fence at ground level or on a wall. At ground level you need to cement at least 50 cm of post into the ground so the posts have to be 50 cm higher than the mesh. For example: For mesh 120 cm high you’ll need 175 cm posts. If you are installing your fence on a wall 20/30 cm higher than the mesh are sufficient. Example: For mesh 120 cm high you’ll need 150 cm posts.

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Fencing installation

How is the height of the brace bar calculated with regard to the height of the mesh?

To calculate the height of the brace bars first you need to decide if you are going to install your fence at ground level or on a wall. For a fence installed at ground level a suitable height for the brace bars is an average between the height of the nesh and the height of the posts. For example: For mesh 120 cm high and 175 cm posts the brace bar should be 150 cm high. If you are installing your fence on a wall a brace bar of the same height as the mesh will be sufficient. For example: For mesh 120 cm high you will need a brace bar 120 cm high.

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Fencing installation

What is the difference between tension wire and tie wire?

Tension wire is rigid and has a 3.2 mm core, which makes it difficult to handle but well suited to tensioning and supporting the mesh. On the contrary, tie wire is malleable and much finer (approx. 2.2 mm in diameter), which makes it easy to work with and suitable for tying the mesh to the tension wire. Never use tie wire to tension as it will break!

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Fencing installation

How much tension wire and tie wire will I need?

For mesh under a metre high you will need to calculate just over twice as much tension wire as the length of your fence. Mesh over a meter, three times as much. With regard to tie wire, you usually need half as much tie wire as you need tension wire. Tension and tie wire is usually sold in reels of 50 and 100 metres.

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Fencing installation

What are wire tensioners and how many will I need?

Wire tensioners are necessary to adequately tension the tension wire. You will need one per tension wire. For example: For a fence with 4 sides and a gate you will need 15 wire tensioners.

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Fencing installation

How do I install shading or screening material?

Shading or screening is installed on existing mesh or railings and can be secured with clips or tie wire. We recommend securing shading and/or screening at a distance of no more than 40 cm to at the top, middle and bottom. Shading is not damaged by the sun or the cold but can be easily damaged by the wind if it is not secured properly.

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